Frequently Asked Questions

Frequently Asked Questions

Quick answers to common questions about our services

Do you accept insurance?

Yes, we accept most major insurance plans including Medicare, Medicaid, Blue Cross Blue Shield of Kansas, Aetna, Cigna, and UnitedHealthcare. Please contact us to verify your specific coverage details.

How do I schedule an appointment?

You can schedule an appointment by calling us at (620) 221-0906, filling out our online booking form, or visiting our contact page. We offer same-day appointments for urgent needs and flexible scheduling for routine care.

What are your office hours?

Our Winfield clinic is open Monday through Friday from 8:00 AM to 7:00 PM, and Saturday from 9:00 AM to 3:00 PM. We also provide 24/7 telehealth services for established patients.

Do you offer virtual consultations?

Yes! We provide secure, HIPAA-compliant video consultations. You can meet with our healthcare providers from home using your smartphone, tablet, or computer with our easy-to-use telehealth platform.

What should I bring to my first visit?

Please bring a valid photo ID, your insurance card, a list of current medications (including dosages), any relevant medical records or test results, and a list of questions or health concerns you'd like to discuss.

Are your services available for children?

Absolutely! We provide comprehensive pediatric care including well-child visits, developmental screenings, immunizations, sick visits, and adolescent health services for patients from infancy through age 21.

How do I get prescription refills?

You can request prescription refills through our secure patient portal, by calling our office directly, or during your consultation. We typically process refill requests within 24-48 business hours.

What is your cancellation policy?

We kindly request at least 24 hours notice for appointment cancellations or rescheduling. Late cancellations or no-shows may incur a nominal fee. We understand emergencies happen and will work with you compassionately when possible.